BNZ customers ‘annoyed‘ after major outage

Bank of New Zealand customers say a lack of communication has left them annoyed after an outage that affected all of the bank‘s electronic services.

BNZ Wellington. Photo: RNZ / Alexander Robertson

BNZ‘s Eftpos machines, cards, and ATMs are working again after a system outage this morning.

The outage also affected its parent company, National Australia Bank.

A BNZ spokesperson said eftpos machines and eftpos cards for BNZ customers are working again, as are BNZ ATMs.

He says it‘s still not clear when other services will be back up and running and that it may take some retailers time to reboot their systems.

Earlier, BNZ posted a message on Twitter and Facebook apologising for the inconvenience.

But customers responded to the post saying that they were annoyed that it took so long to receive any communication.

One person on Facebook wrote: “When you found out about this problem why don‘t you text all of your customers?”

Another wrote: “Pretty annoying when you go and pay and it comes back as declined when you know full well you have enough money in the account.”

“The team is working to restore service as quickly as possible,” BNZ wrote in their Facebook post.